Frequently Asked Questions

A Every respondent must verify a live Ghanaian SIM card via SMS OTP before answering their first question.

Every respondent must verify a live Ghanaian SIM card via SMS one-time password (OTP) before they can answer a single question. The OTP is sent through our SMS gateway partner to the phone number they entered. This ties every account to a verifiable telco-subscribed SIM — the same identity rail Ghanaian banks use for KYC.

A Yes — every dataset includes a verification log showing each respondent's OTP-verified phone and timestamp.

Yes. Every dataset export (CSV or Excel) includes a verification log: each respondent's OTP-verified phone hash, signup timestamp, and profile metadata. If you need full audit logs with telco matching records, contact us and we provide them. We built this because researchers told us 'trust but verify' isn't enough — they want to verify for themselves.

A We use attention-check traps, response-time monitoring, and duplicate detection — plus manual review on high-value surveys.

We deploy a three-layer quality net: (1) Attention-check questions embedded in every survey — if a respondent misses the trap, all their answers are rejected; (2) Response-time monitoring flags submissions completed impossibly fast; (3) Duplicate IP and phone fingerprinting catches repeat submissions. For high-value studies, we add manual QA review. In our last 50,000 responses, fewer than 3% flagged as low-quality.

A Absolutely — we provide anonymized sample data from past surveys relevant to your target audience.

We always share an anonymized sample dataset from a past survey that matches your target audience. You can inspect column structure, answer distribution, completion times, and quality flags before you commit a cedi. This is non-negotiable for us — if you can't see the data quality upfront, why should you trust us with your budget?

A Surveys go live in under 15 minutes after approval; first responses arrive in 2–4 hours for broad targeting.

Surveys go live in under 15 minutes after our team approves your brief. For broad targeting (e.g., all 16 regions), you'll see your first responses within 2–4 hours. For highly niche audiences (e.g., specific profession in a single region), it may take up to 24 hours to reach your target. We publish real-time fielding dashboards so you can watch responses roll in.

A Three steps: Consultation, Deployment, Delivery — with a dedicated project manager throughout.

It's three steps, and we assign you a dedicated project manager for the entire run: (1) Consultation — you share your research brief, we structure your questionnaire and refine targeting; (2) Deployment — we launch to our verified panel and monitor quality in real time; (3) Delivery — you get clean CSV/Excel data plus our quality report within 24–48 hours of completion. Need advanced analysis? That's a flat add-on.

A Yes — we program your survey, translate to Twi, Ga, Ewe, and Dagbani, and back-translate for quality.

Yes. Our managed service includes full survey programming — we turn your questionnaire into our mobile-optimized form, handle skip logic and trap questions, and translate into 11+ Ghana languages (Twi, Ga, Ewe, Dagbani, Dagaare, Kasem, and more). We back-translate every version with independent reviewers to catch meaning drift. This is included in all managed research packages.

A Our panel spans all 16 regions, ages 18–65+, with 45% female and 55% rural representation.

Our active panel of 12,000+ verified respondents spans all 16 Ghana regions, every age bracket from 18 to 65+, with 45% female respondents and 55% rural representation. You can filter by region, age bracket, gender, occupation, education level, and language preference. Our live dashboard shows real-time demographic breakdowns so you always know who you're hearing from.

A Yes — target any of Ghana's 16 regions, 11+ languages, 5 income brackets, and more.

Yes. You can target any combination of all 16 Ghana regions, 11+ local languages, 5 income brackets, urban/rural, age brackets, gender, and occupation. The more specific your criteria, the higher the per-complete cost (niche audiences command a premium). We'll tell you the exact price before you commit.

A Per-complete pricing ranges from GHC 25 (broad targeting) to GHC 120 (niche audiences), with volume discounts at 500+ completes.

We price per complete (not per invitation): GHC 25 for broad national samples, scaling to GHC 60–120 for deeply targeted audiences (specific region + narrow age + specific occupation). Volume discounts kick in at 500+ completes. There are no platform fees, no setup fees — you pay only for quality responses delivered. We send a fixed quote before you commit anything.

A We re-field or refund — if more than 10% of responses fail our quality checks, we replace them or refund pro-rata.

We guarantee quality. If more than 10% of responses fail our quality checks (attention traps, speed flags, duplicates), we re-field the shortfall at no cost or issue a pro-rata refund. We handle data quality so you don't have to — and if you're still not satisfied with the final dataset, we'll work with you until it meets your standards.

A Yes — we're DPA 2012 compliant, GDPR-ready, with onshore data hosting and explicit consent logging.

Yes. As a fully registered Ghanaian business with a valid operating license, we comply with Ghana's Data Protection Act (DPA) 2012 and are GDPR-ready for international clients. All data is hosted onshore in Ghana, we log explicit consent for every respondent, and your data is never sold or shared beyond what you authorize. We sign NDAs and data processing agreements on request. Full compliance documentation, including our business license and DPA compliance certificate, is available for procurement teams.

A You own the data and insights. Survey Bridge owns the verified respondent panel for quality and security.

You own the data, responses, and insights from your survey — that's always yours to keep and use. Survey Bridge owns and manages the respondent panel (verification, payouts, retention) to ensure consistent quality and security. We never resell your data or poach your respondents for other clients.

A Unlike generic panels, we verify every respondent via SMS OTP and serve only the Ghana market — meaning higher data quality at a lower cost.

Most research platforms cast wide nets globally and end up with mixed-quality data and slow delivery. Survey Bridge is different: we focus exclusively on Ghana, we verify every respondent via SMS OTP, and we pay via instant MoMo — so you get higher-quality data faster and at a lower cost. While international platforms charge $20–50 per complete for Ghana audiences, we start at just GHC 25 with verified respondents and guaranteed quality. Compare us to generic panels and you'll see the difference in every response.

A There is no minimum budget — you can launch a survey for as few as 50 completes, and we'll provide a fixed quote upfront.

There is no minimum budget or sample size. You can commission a survey for as few as 50 completes or as many as 5,000. We provide a fixed-quote proposal within 48 hours (usually faster) before you commit any budget. For small projects under 100 completes, we offer flexible payment terms — just contact us to discuss.

A Yes — we're a registered Ghanaian company that has paid GHC 2.3M+ to 12,000+ respondents via instant MoMo.

Yes, 100% legit. We're a fully registered Ghanaian company with a valid business license to operate, and our registration details are on file with the Registrar General's Department. We've paid out GHC 2.3 million-plus to over 12,000 verified respondents via instant MoMo transfer (RC number available on request). Every payout is processed through our Paystack integration — the same provider banks use. You can see real payout proof in our testimonials, and we never ask for fees, BVN, or your mother's maiden name. Just complete surveys honestly and get paid.

A No upfront fees, instant MoMo payouts within minutes, and we hold a valid Ghanaian business license.

Real talk: Ghana has too many "do surveys, get rich" scams. Here's how we're different: (1) We NEVER ask for upfront fees, BVN, or OTP codes from your banking apps; (2) Your first payout lands in your MoMo within 5 minutes of completing any survey — not 30 days; (3) We're a fully registered Ghanaian company with a valid business license to operate, and our details are public at the Registrar General's Department; (4) No hidden tasks, no "refer 3 friends" chains. Just surveys → MoMo.

A SMS OTP proves you own a live Ghanaian SIM — this is what stops bots and fraudsters from stealing survey rewards.

The SMS OTP isn't there to hassle you — it's there to protect you. It proves you own a live Ghanaian SIM registered with a recognized network (MTN, Telecel, or AirtelTigo). This is the same check banks use for Mobile Money KYC. It stops bots, prevents one person from creating 50 fake accounts to steal rewards, and ensures every payout goes to a real Ghanaian. We never sell or share your number — it stays encrypted and is only used for matching and payouts.

A Only what we need to match you with relevant surveys and send payouts — your phone, region, age, gender, and MoMo details.

We collect only what we need: your phone number (for MoMo payouts and SMS verification), your region, age bracket, gender, and occupation. This lets us match you with surveys relevant to your profile. We never ask for your Ghana Card, BVN, or bank details. You can review, edit, or delete your profile anytime in the app, and exported data is always anonymized.

A Most respondents earn GHC 150–400/month; the most active profiles can earn GHC 800+. It depends on how well your profile matches open surveys.

This isn't a full-time job — it's genuinely extra cash. On average, active respondents earn GHC 150–400 per month by completing 3–5 surveys weekly. Your earnings depend on how well your profile matches open surveys: respondents in high-demand segments (e.g., Greater Accra, ages 25–34) get more invites. Our top 10% earn GHC 800+ per month. We show your real-time match rate in the app so you always know what to expect.

A Instant MoMo payout the moment you complete a survey — minimum withdrawal is GHC 5, zero fees.

The moment you complete a survey, the full incentive amount is credited to your Survey Bridge wallet. Withdraw to MoMo anytime — minimum GHC 5, and we pay the Paystack fees so there are zero charges to you. Payouts go to MTN MoMo, Telecel Cash, and AirtelTigo Money. 99% of withdrawals land in under 5 minutes.

A Surveys target specific groups — if you don't match (e.g., they need mothers in Kumasi), you're screened before you start, and you still earn a small thank-you for trying.

Surveys target very specific groups (e.g., "mothers in Kumasi who buy branded baby formula"). If you don't match the screener, you're disqualified before you start the main survey — not halfway through. You still get a small thank-you payment (GHC 1–2) for the screening questions. We do this on purpose — no one wastes 20 minutes only to get rejected.

A Sign in with Google, verify your MoMo via SMS OTP, fill in your profile — then surveys matching you start arriving within the hour.

It takes under 5 minutes: (1) Sign in with your Google account; (2) Enter your MoMo number and verify via SMS OTP; (3) Fill in your demographic profile (region, age, gender, occupation); (4) Done. Your first survey match appears within the hour. We notify you via app push notification and WhatsApp — you choose your preferred channel.

A Any phone with a browser works. We have a low-data mode and WhatsApp notifications to keep costs down.

Any phone with a browser works — you don't need a smartphone. Our web app is lightweight and loads fast even on basic phones. We also offer low-data mode (turns off animations and preloading) and send survey alerts via WhatsApp to avoid SMS charges. USSD access is coming soon for even lower-data entry.

A Yes — surveys are available in 11+ Ghana languages, with voice-to-text options for open-ended answers.

Yes. We translate every survey into 11+ Ghana languages including Twi, Ga, Ewe, Dagbani, Dagaare, Kasem, and Mande. For open-ended questions, you can record a voice note instead of typing. We believe everyone should participate in research — not just English speakers.

A We're a fully licensed Ghanaian company — not another generic survey app with delayed payouts.

Most survey apps promise the world but underpay or delay payouts to Ghanaian users. Survey Bridge is different: we're a fully registered Ghanaian company with a valid business license to operate. (1) Every respondent is SMS-verified — no bots stealing rewards; (2) Instant MoMo payouts via Paystack — no waiting 30 days like other platforms; (3) Surveys available in 11+ Ghana languages, not just English; (4) Real local support team in Accra — not an overseas call center. We've paid GHC 2.3 million to 12,000+ respondents, and our average Google Play rating is 4.6/5. We're not just another survey app — we're your local research partner with a license to prove it.

A Minimum withdrawal is GHC 5. We absorb all Paystack transaction fees — your full balance hits your MoMo.

The minimum withdrawal is GHC 5.00 and there are zero fees — Survey Bridge pays all Paystack processing fees so your full balance arrives in your MoMo wallet. You can withdraw as many times as you want, and 99% of withdrawals complete within 5 minutes.

A Don't worry — we auto-retry within 10 minutes and our support team will manually resolve it if the retry fails.

If a payout fails, we auto-retry within 10 minutes. If it still fails after 30 minutes, contact our support team via WhatsApp (0593672286) or in-app chat — we'll manually send it via bank transfer as a fallback. In the rare case of a network-specific issue (e.g., MoMo maintenance), we'll credit your wallet and retry when the network is back. 99.2% of payouts succeed automatically.

A WhatsApp (0593672286), in-app chat, email, or phone — with Twi and English speaking agents.

We support you every step of the way. You can reach us via: WhatsApp (0593672286), in-app chat (average response <15 minutes), email (contact@survey-bridge.org), or phone. Our support team speaks English, Twi, Ga, and Ewe — we hire locally so you're always talking to another Ghanaian who understands your situation.

A Email contact@survey-bridge.org or book a free 15-minute strategy call — we reply within 24 hours.

Email us at contact@survey-bridge.org with your research brief, or book a free 15-minute strategy call. We reply within 24 hours (usually much faster). Include your target sample size, audience demographics, and fieldwork deadline and we'll send a fixed-quote proposal within 48 hours.